条款与条件

1.定义

是您所代表的个人或(如适用)公司或任何其他法律实体。
客户是想要对BigTranslation的服务签下合约的个人或专业人士。
BigTranslation提供的服务是翻译,校对和转录。
翻译员是经BigTranslation精心挑选的合格专业人士。

2.一般和隱私條件。

通过访问BigTranslation网站和/或注册为客户,您接受您将同意以下详细说明的条款与条件。如果您代表第三方或公司下达的任何订单,您必须以法定代表人的身份出现并通知他们,从那一刻起,接受的责任在于该公司或您代表的第三方。

根据7月11日“信息社会服务和电子商务(LSSI)”第34/2002号数据保护法与法律,我们通知您关于您于本网站含设任何表格中提供的个人资料均已输入归于BigTranslation所有权和责任的计算机文件。它们将被自动化处理,唯一的目的是为了在行政上管理我们的业务关系,和/或使本网站上广泛解释的服务获得供给。您可以根据“数据保护法”(LOPD)第15/1999号法律和信息社会服务和电子商务(LSSI)第34/2002号法令行使您获取,纠正,取消和反对的权利,而您只需通过邮件、电子邮件或直接通过本网站通知我们。BigTranslation保留修改本网站内容、其隐私政策或使用我们服务条件的权利,以适应现行法例或其他原因。因此,我们建议本网站的用户定期查看此页面,因为使用本网站的用户将被理解为接受当时有效的隐私政策和条件。

如果您不遵守此规定下的条款和条件,BigTranslation将保留关闭客户账户的权利,并采取必要措施来维护BigTranslation的利益。

若被怀疑涉嫌欺诈案件,BigTranslation有权在所需时间和整个案件调查期间冻结客户的账户。在这种情况下,BigTranslation将不会对不符合这些条款第7条规定下的交货期限负起责任。

3. 服务。

BigTranslation提供了各种服务,包括了翻译,校对和转录,而这将在以下有更详细的解释。

BigTranslation主要注重于翻译上,一项允许我们客户以不同语言的原始内容获取所选择语言的内容之服务。我们的翻译员是精通该语言的本地人,并将于每个任务中确保原始文档使用的词汇类型获得保留。

我们的校对服务包括了阅读一个文档以检查其词汇、语法与语法错误以及标点符号。其结构,格式,整合和布局不包含在此服务的一部分。

对于转录服务,我们尝试仔细翻译客户要我们转录的音频文件的书面版本,并时时将其信息视为绝对机密。 BigTranslation将检查其视频的内容,并决定是否接受该项目,因为其中许多的噪音将妨碍一个良好的转录。

4. 用户的义务

用户必须全权对自己的密码的机密处理和妥善保管负起责任,以防止未经授权的第三方进行访问。

为了通过本网站提供合约服务,用户会被要求提供一系列的数据。上述要求的目的是要让合同变得可行,并在合适的条件下执行合约下的服务。在这方面,用户将承诺所被要求和声明的数据都是真实,完整和准确的,并且还承诺将尽快对影响它们的任何更改去通知BigTranslation,以避免提供者有任何可能因不准确或过时数据而出现的任何问题。

用户不得有意上传病毒、木马、蠕虫、逻辑炸弹或其他对我们网站有技术上的伤害或损坏的材料。他们还不得在未经授权下尝试访问我们的网站,存储网站的服务器,或连接到它的任何服务器、计算机或数据库。在被拒绝服务或分发服务后,用户也不得对我们的网站进行攻击。

违反这些规定即属一项罪行。我们将向警方和法律当局通报任何违法行为,而我们将与他们合作,并揭示您的身份。如果发生任何违规行为,您的使用权将立即被终止。

基于您因使用我们的网站而导致的分发攻击,拒绝服务病毒或任何其他技术性的有害材料或可能感染您计算机设备、软件、数据的其他专有材料,我们将对此所造成的任何损害或损失一概不负责,不管是在下载网站上张贴的任何材料或使用链接导入的任何网站。

5. 项目和订单。

BigTranslation保留接受和拒绝可能含有令人反感的材料,鼓吹暴力、歧视,甚至侵犯到社区法所承认下的基本权利及自由这类项目的权利。

要被翻译的项目内容将通过我们的平台,由客户以及翻译所需的任何支持文件所提供。该内容必须是准确的,尊重BigTranslation的格式,并且不受任何病毒感染或加密。 BigTranslation将对项目文件中可能包含的任何错误一概不负责。

在任何情况下,这些文件不得包含客户的联系信息,因为与翻译者直接联系的做法是被明确禁止的。在下订单时,客户可能会包含任何必要的信息,以供翻译者考量。

要发出订单时,客户首先必须在平台上注册,并按照指示的步骤要求一个报价。一旦确认订单以及将该项目分配给翻译员后,您将无法取消或要求退回订单。

当项目准备就绪时,您将收到一条信息,表示该项目已在您的客户区域备用,而您可以从那里直接下载文件。

6. 交付项目。

我们平台中显示的交付期限是一个估计,并将作为一个指南,因为考量到许多因素,如:项目的复杂性,翻译量和翻译员的可用性等等。

因此,BigTranslation不能承诺任何特定的期限,但会尽一切可能加快这一过程。

项目交付的格式将与发送的格式相同。

7. 付款方式和结算。

该项目的价格将在发出订单时由平台所设定。参考的货币为欧元(€)。

我们的平台上的付款方式是通过银行转帐、信用卡和/或贝宝。

通过银行转帐,项目在在我们银行户头确认付款之前都不会受理。

BigTranslation也可以通过信用卡支付,以访客模式通过贝宝网关支付(无需创建账户或在贝宝注册)。

另一方面,如果您选择贝宝作为付款方式,除了作为互联网上最安全的支付平台之外,它还可以将付款链接到您的信用卡或借记卡,甚至连接到您的银行帐户。

它也可以通过银行转帐充值您的钱包,并使用余额来发出新的订单。您控制面板上有一个您活动的历史,以及将余额(最少€300)转移到您的银行帐户或PayPal的可能性。这是非常方便的,也不需要额外的费用。

如果您有促销代码,它的有效期为三个月。

所有对BigTranslation发出的订单均符合目前的西班牙和社区法规以及所有其他的法律规定。 BigTranslation具有社区内增值税和税务识别号码,居住在欧盟任何国家/地区,持有增值税号码的客户所做的所有订单都将免交增值税。然而,我们的系统在其VIES平台上验证此增值税号码是至关重要的。拥有西班牙帐单地址的客户将在发出订单时被收取相应的增值税。

客户可以于每个月的10日,20日和30日从客户区下载发票。

客户可以随时通过我们的联系表单要求其帐户被关闭。关闭账户只有通过这种方法方有效。

8. 知识产权。

此网站由BigTranslation所拥有,包含其内容、图像、文字、设计和软件的所有权利。本页面的所有内容,包含但不限于其设计和内容,都受知识产权,工业产权与版权有关的国际条约的法律下所保护。

除非经BigTranslation明确授权,否则您不得以任何方式复制,转让或利用本网站的内容。

虽然BigTranslation尽力确保本网站内容的精确性和准确性,但它可能会包含错误或不准确之处。因此,我们不能保证其内容的真挚,可靠性或准确性。 BigTranslation拒绝对通过链接与BigTranslation的网页连接的第三方网站上的信息承担任何的责任。在任何的情况下,BigTranslation都不会对因使用本网站而产生或与之相关的任何损害或损失负起责任。在您未能遵守这些条件或者未经事先授权下使用本网站的内容而导致的任何损害,BigTranslation必须获得赔偿。

9. 保密

BigTranslation将确保项目文件的信息和内容获得保密的处理。

我们的翻译员与BigTranslation有一个保密协议,以确保信息的处理是一致的。 BigTranslation平台具有数字证书(SSL),用于对用户进行身份验证,并通过识别密钥对文档交换进行加密。

10. 客户的责任。

客户将在以下情况对BigTranslation,其雇员、董事和相关公司进行赔偿,并对任何索赔或诉讼保持无害:

  1. 按照这些条款和条件下对其声明、担保和义务的任何违反。
  2. 客户或其助理、雇员、承包商或代理人的任何疏忽,故意或鲁莽行为。
  3. 按照适用的法律和法规下对其义务不遵守以及那些不行使权利的人。

11. 适用的法律与司法管辖权。

这些条款和条件将由目前的西班牙法律来管辖和诠释。由这些条款和条件引起的任何差异仅由西班牙瓦伦西亚的法院主管。但是,这并不妨碍该机构通过任何其他相关法律行使解决问题的权利。

PRIVACY POLICY

1.CORPORATE INFORMATION

In compliance with Legislation 34/2002 of 11 July relating to the information society and electronic commerce services, and in accordance with the requirements of Article 10 of the abovementioned legislation, BigTranslation notifies you of the following information: the owner of this website is Big Translation Agency, S.L., their NIF/CIF (company tax code)is: B40532194. Business Register for Valencia. Volume: 10566. Folio: 149. Sheet: 184299, and their business address is: Paret del Patriarca, 15. Post Code: 46113. Locality: Moncada. Province: Valencia. The email address for contacting the company is: info@bigtranslation.com

2.PROTECTION OF PERSONAL DATA

BigTranslation recognises the importance of protecting the privacy and rights of their Clients and guarantees the correct processing of their data with the utmost respect for the current legislation.

Through its WEBSITE, BigTranslation, henceforth the website administrator, provides information about its services and online management, such as offering the possible purchase of these. Due to the content and purpose of the WEBSITE, any person that wants to contract its services will do so in the capacity of a client, and the service will be acquired by completing the REGISTRATION form.

If only visiting the WEBSITE, users/clients do not provide any personal information and are not required to do so

Users/clients agree to browse through the WEBSITE and use its contents in good faith.

In compliance with what is established in the General Regulations for the Protection of Data-EU-2016/679, approved by the European Parliament and Council on 27 April 2016, we inform you that the completion of any form on the WEBSITE or the sending of an email to any of our mailboxes implies acceptance of this privacy policy, as well as giving the website administrator the authorisation to process the personal data that you provide, which will be incorporated into the file owned by the Data Controller and/or the website administrator registered at the Spanish Agency for Data Protection (AEPD).

Client data will be used for sending out via email, any online or physical management carried out by the website administrator, such as the delivery of purchases. BigTranslation places at the client’s disposal the ability to assign different mailing addresses to different types of communication, or the rejection of these communications if they are not deemed as necessary.

The website administrator commits to maintaining the maximum possible discretion and confidentiality in relation to the information/documents to be translated or proofread, and to use these only for the purposes indicated

The website administrator will assume that the information has been entered by its owner or by persons authorised by him/her, and that it is correct and accurate.

The data will be entered into an automated file which is the responsibility of the BigTranslation website administrator, with the aim of facilitating, streamlining and complying with the agreement established between both parties. Additionally, BigTranslation informs you of your rights to access, allowing the website user to ascertain what personal data the website administrator holds, and if this data is stored, a reply will be sent within 30 days. Rectification, allows the rectification of any errors, the amendment of inaccurate or incomplete data and guarantee the accuracy of the information; Objection, may be requested and may lead to the removal of the data; Erasure, allows any inappropriate or excessive data to be erased; Restriction, by which a request can be made to restrict the processing of your data. When you have exercised your right to the amendment of your personal data, and its portability, so that the user can obtain a copy of the personal data they have provided on the website with the objective of passing it on to other services, these rights can be exercised directly through the My Account section on the WEBSITE or by initiating a claim through the contact section, also including a photocopy of the Identity Card or alternative documentation to confirm your identity.

As long as you do not communicate with us otherwise, we will assume that your data has not been amended, that you will notify us of any changes and that we have your consent to use this to promote the relationship between both parties.

Sending your data through the forms on our website is subject to the mandatory reading/acceptance of the General and Privacy Conditions and consent given via the obligatory check box at the end of the form.

In accordance with what is established by Legislation 34/2002, Article 21 relating to the Information Society and e-Commerce Services, we request your consent in order to send you advertising communications, by email or any other means of electronic communication, which we may consider to be of interest to you. Consent is given by clicking on the acceptance check box for the General and Privacy Conditions.

To amend or update their personal data, the client should go to the user area on the WEBSITE.

Because of this, the client is responsible for the truthfulness of their data and the website administrator is not responsible for any inaccuracies in the personal data of any client.

According to current legislation on data protection, the website administrator has adopted appropriate security levels for the data provided by clients and, furthermore, has installed the means and measures within his/her ability to avoid the loss, inappropriate use, alteration, unauthorised access and removal of these.

BigTranslation informs users of its websites that we are committed to confidentiality relating to the personal data collected by the company through the forms on our websites. This commitment will continue even after our business or contractual relationship has been completed, and on no account will we make the personal data of our visitors and clients of our website public without their consent. Minors below 13 years of age cannot give their consent for a business to collect and process their personal data, and for this reason, the registration on our website of minors under 13 years of age is expressly forbidden.

The Data Protection Delegate (DPD) is; GRUPO QUALIA dpd@grupoqualia.net

3.SECURITY

The website administrator possesses the highest commercially available security measures within the sector. Additionally, the payment process is managed through a secure server using the SSL protocol. The secure server establishes a connection in a way that the information is transmitted in coded format as 128 bit algorithms, which ensures that it is only intelligible and understood by the client’s computer and that of the WEBSITE. In this way, using the SSL protocol guarantees:

1. That the client is communicating their data to the website administrator’s service centre and not to any other website that may attempt to impersonate it.

2. That the transmitted data will be encrypted between the client and the website administrator’s service centre, avoiding any potential access or being read by third parties.

4. LSSI-CE COMPLIANCE CERTIFICATES AND DATA PROTECTION

BigTranslation, complies with the current regulations for the Protection of Data and with the LSSI-CE (the Internet Society and e-Commerce Services Act), and has been assessed for compliance of these regulations by GRUPO QUALIA, for which it has received the respective certificates in digital image formats so that they can be displayed on the website.

5.SEALS OF APPROVAL

Seals of approval are hallmarks given to online stores to demonstrate their quality and security regarding online sales.

To acquire the seal of approval, companies are audited or evaluated to verify that they comply with the criteria for sales security and are legally compliant in matters relating to consumer privacy and data protection.

Stores that possess a seal of approval are bound to a code of conduct and tend to offer consumers alternative procedures for resolving conflicts in a straightforward, fast and comfortable manner.

6.POLICY FOR LINKS AND EXEMPTION FROM RESPONSIBILITY

BigTranslation is not responsible for the content of the websites that the user may access through links established on its websites, and declares that on no account will it examine or exercise any type of control over the content of other websites on the internet.

Additionally, it will not guarantee the technical availability, accuracy, truthfulness, validity or legality of websites that it does not own, but which can be accessed through the links.

BigTranslation states that it has adopted all the necessary measures to avoid any damage that may arise from browsing through its website. As a consequence, BigTranslation cannot be held responsible on any account, for any damage that might be incurred by users while browsing the Internet.

BigTranslation is not responsible for harm or damage of type experienced by the User which is caused by failures or disconnections in the telecommunications networks which leads to the suspension, cancellation, installation or interruption of the website service during the provision of the service or prior to this.

Access to the website: www.bigtranslation.com does not imply an obligation for the company to control the absence of viruses or any other element which may harm the computer. In all cases, the user is responsible for having the appropriate tools to detect and disinfect harmful computer programmes.

BigTranslation is not responsible for damage caused by computer equipment, documents and/or files owned by Users or third parties during the provision of the service.