Tilbud og ordre

Vilkår og betingelser

Vilkår og betingelser


You are the individual or, where appropriate, the company or any other legal entity you represent.
Customer(s) are the individuals or professionals who wish to contract the services of BigTranslation.
Service(s) offered by BigTranslation are translations, proofreading and transcriptions.
Translators are the qualified professionals who have been carefully selected by BigTranslation.


By accessing the website of BigTranslation and/or registering as a customer, you accept that you are in agreement with the terms and conditions detailed below. If you place any order on behalf of third parties or a company, you must appear as the legal representative thereof and inform them that, from that moment, the responsibility of acceptance lies with that company or with the third party on whose behalf you are acting.

In compliance with the Law on Data Protection and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), we inform you that the personal data you provide in any of the forms included on this website are entered into computer files that are the ownership and responsibility of BigTranslation. They will be treated by automated methods for the sole purpose of being able to administratively manage our business relations, and/or enable the services widely explained on this website to be provided. You may exercise your rights of access, rectification, cancellation and opposition granted to you by Law 15/1999 on Data Protection (LOPD) and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), by simply notifying us by post, e-mail or directly through this website. BigTranslation reserves the right to amend the content of this website, its privacy policy or the conditions of use of our services in order to adapt it to the current legislation, or for other reasons. Therefore the user of this website is advised to regularly review this page, as the use of this website by the user will be understood as their acceptance of the privacy policy and conditions that are in force at that time.

If you do not comply with the terms and conditions stipulated herein, BigTranslation reserves the right to close the Customer’s account and take the measures necessary to safeguard the interests of BigTranslation.

If a case of fraud is suspected, BigTranslation reserves the right to freeze the Customer’s account for the time necessary and throughout the investigation of the case. In that case, BigTranslation is not liable for not meeting the delivery deadline set forth in article 7 of these terms.


BigTranslation offers a variety of services, including translation, proofreading and transcription, which will be explained in more detail below.

BigTranslation mainly focuses on translation, a service that allows our customers to obtain content in the language of their choice based on the original content in a different language. Our translators are native and will ensure, in each task, that the type of vocabulary used in the original document is preserved.

Our proofreading services include reading the document to check its vocabulary, grammatical and syntax errors, as well as punctuation marks. The structure, format, integration and layout are not part of this service.

With regard to transcription, we try to carefully translate a written version of the audio files that the Customer wants us to transcribe, always treating the information as confidential. BigTranslation will check the content of the video and decide whether to accept the project, as noise pollution in many of them prevents a good transcription.

4. User’s Obligations

The user must be fully responsible for the confidential treatment and proper custody of their passwords, preventing unauthorised third parties from gaining access thereto.

In order to contract the services offered through this website, a series of data is requested from the user. The purpose of the aforementioned request is to make this contracting possible and execute the contracted service under the proper conditions. In this regard, the user promises that the data requested and declared is true, complete and accurate, and also promises to notify BigTranslation of any changes that affect them as soon as possible in order to avoid any problems that may arise should the provider have any inaccurate or outdated data.

The User must not intentionally upload viruses, trojans, worms, logic bombs or other material that is technologically harmful or damaging to our Website. They must also not attempt an unauthorised access to our website, the servers where it is stored, or any server, computer or database connected to it. It is also forbidden to attack our website after being denied a service or a distribution service.

Any breach of these provisions means committing an offence. We will keep the police and legal authorities informed of any violation, and we will cooperate with them to reveal your identity. In the event of any breach, your right to use our Site will cease immediately.

We will not be liable for any damage or loss caused by a distribution attack, denial of service virus or any other technologically harmful material that may infect your computer equipment, software, data or other proprietary material due to your use of our Site, either for downloading any material posted on it or by using any website linked to it.


BigTranslation reserves the right to accept and reject projects that may contain offensive material, encourage violence, discrimination, and even infringe upon the fundamental rights and freedoms recognised by Community law.

The content of the project to be translated will be provided, through our platform, by the Customer, as well as any supporting files necessary for the translator. The content must be accurate, respect the format with which BigTranslation works and be free of any viruses or encryption. BigTranslation will not be liable for any errors that may be contained in the project’s files.

In no case may these files contain the Customer’s contact information, as direct contact with the Translator is expressly forbidden. At the time of placing the order, the Customer may include any necessary information for the Translator to take into account.

To place an order, the Customer must firstly register on the platform and follow the steps indicated to request a quote. Once the order is confirmed and the project has been assigned to a Translator, you cannot cancel it or ask for it to be returned.

When the project is ready, you will receive a message that the project is available in your Customer Area, where you can download the file directly.


The delivery deadlines shown in our platform are an estimate and will serve as a guide, as there are many factors to take into account such as the complexity of the project, volume and availability of Translators, among others.

Therefore, BigTranslation cannot commit to any specific deadline but will do everything possible to speed up the process.

Delivery of the project will be in the same format as the one in which it was sent.


The price of the project will be set by the platform at the time of placing the order. The reference currency is the Euro (€).

Payment methods on our platform are either by bank transfer, credit card and/or PayPal.

By bank transfer, the project will not be managed until it is confirmed that the payment is in our bank.

BigTranslation also accepts payment by credit card, through the PayPal payment gateway in guest mode (it is not necessary to create an account or register on Paypal).

If, on the other hand, you choose PayPal as the payment method, besides being the most secure payment platform on the internet, it allows you to link payments to your credit or debit card or even to your bank account.

It is also possible to top-up your wallet by bank transfer and use the balance to place new orders. There is a history of your activity on the control panel and the possibility to transfer the balance (min. €300) to your bank account or PayPal. This is highly convenient and bears no additional cost.

If you have a promotional code, this will be valid for three months.

All orders placed to BigTranslation are subject to the current Spanish and Community regulations, as well as all other legal provisions. BigTranslation has an intra-community VAT and Tax Identification number, all orders made by customers residing in any country of the European Union and who hold a VAT number will be exempt from paying VAT. It is, however, essential that our system validates this VAT number on its VIES platform. Customers with a billing address in Spain will be charged the corresponding VAT at the time of placing the order.

The Customer may download the invoice from their Customer Area which will be available on the 10th, 20th and 30th of each month.

The Customer can request for their account to be closed at any time through our contact form. It will only be valid when you do so through this method.


This website is owned by BigTranslation, as well as all rights to its content, images, texts, design and software. All elements of this page, including but not limited to its design and content are protected by the laws of Intellectual Property, Industrial Property and international treaties relating to copyrights.

Unless explicitly authorised by BigTranslation, you may not reproduce, transfer or exploit the content of this website in any way.

Although BigTranslation makes every effort to ensure the precision and accuracy of the content of this website, it may contain errors or inaccuracies. As a result of this, we cannot guarantee the sincerity, reliability or accuracy of its content. BigTranslation denies any responsibility for the information contained on third party websites that are connected, through links, with the web pages of BigTranslation. Under no circumstances will BigTranslation be held liable for any damage or loss of any kind that arises from or is connected to the use of this website. BigTranslation must be indemnified against any damages resulting from your failure to comply with these conditions or from using the content of this website without prior authorisation.


BigTranslation will ensure that the information and contents of the project’s files are treated confidentially.

Our Translators have a confidentiality agreement with BigTranslation, which ensures that the treatment of information is consistent. The BigTranslation platform has a digital certificate (SSL) that authenticates users and encrypts the exchange of documentation through identification keys.


The Customer shall indemnify and hold BigTranslation, its employees, directors and associated companies harmless from any claims or litigation resulting from:

  1. Any breach of their declarations, guarantees and obligations in accordance with these terms and conditions.
  2. Any negligence, intentional or reckless act of the customer or their assistants, employees, contractors or agents.
  3. A breach of their obligations and those deriving from not exercising their rights in accordance with the applicable laws and rules and regulations.


These terms and conditions will be governed and interpreted by the current Spanish legislation. Any discrepancies arising from these terms and conditions will only be competent by the courts of Valencia, Spain. However, this does not prevent the agency from exercising the right to resolve any problem through any other relevant legislation.



In compliance with Legislation 34/2002 of 11 July relating to the information society and electronic commerce services, and in accordance with the requirements of Article 10 of the abovementioned legislation, BigTranslation notifies you of the following information: the owner of this website is Big Translation Agency, S.L., their NIF/CIF (company tax code)is: B40532194. Business Register for Valencia. Volume: 10566. Folio: 149. Sheet: 184299, and their business address is: Paret del Patriarca, 15. Post Code: 46113. Locality: Moncada. Province: Valencia. The email address for contacting the company is: [email protected]


BigTranslation recognises the importance of protecting the privacy and rights of their Clients and guarantees the correct processing of their data with the utmost respect for the current legislation.

Through its WEBSITE, BigTranslation, henceforth the website administrator, provides information about its services and online management, such as offering the possible purchase of these. Due to the content and purpose of the WEBSITE, any person that wants to contract its services will do so in the capacity of a client, and the service will be acquired by completing the REGISTRATION form.

If only visiting the WEBSITE, users/clients do not provide any personal information and are not required to do so

Users/clients agree to browse through the WEBSITE and use its contents in good faith.

In compliance with what is established in the General Regulations for the Protection of Data-EU-2016/679, approved by the European Parliament and Council on 27 April 2016, we inform you that the completion of any form on the WEBSITE or the sending of an email to any of our mailboxes implies acceptance of this privacy policy, as well as giving the website administrator the authorisation to process the personal data that you provide, which will be incorporated into the file owned by the Data Controller and/or the website administrator registered at the Spanish Agency for Data Protection (AEPD).

Client data will be used for sending out via email, any online or physical management carried out by the website administrator, such as the delivery of purchases. BigTranslation places at the client’s disposal the ability to assign different mailing addresses to different types of communication, or the rejection of these communications if they are not deemed as necessary.

The website administrator commits to maintaining the maximum possible discretion and confidentiality in relation to the information/documents to be translated or proofread, and to use these only for the purposes indicated

The website administrator will assume that the information has been entered by its owner or by persons authorised by him/her, and that it is correct and accurate.

The data will be entered into an automated file which is the responsibility of the BigTranslation website administrator, with the aim of facilitating, streamlining and complying with the agreement established between both parties. Additionally, BigTranslation informs you of your rights to access, allowing the website user to ascertain what personal data the website administrator holds, and if this data is stored, a reply will be sent within 30 days. Rectification, allows the rectification of any errors, the amendment of inaccurate or incomplete data and guarantee the accuracy of the information; Objection, may be requested and may lead to the removal of the data; Erasure, allows any inappropriate or excessive data to be erased; Restriction, by which a request can be made to restrict the processing of your data. When you have exercised your right to the amendment of your personal data, and its portability, so that the user can obtain a copy of the personal data they have provided on the website with the objective of passing it on to other services, these rights can be exercised directly through the My Account section on the WEBSITE or by initiating a claim through the contact section, also including a photocopy of the Identity Card or alternative documentation to confirm your identity.

As long as you do not communicate with us otherwise, we will assume that your data has not been amended, that you will notify us of any changes and that we have your consent to use this to promote the relationship between both parties.

Sending your data through the forms on our website is subject to the mandatory reading/acceptance of the General and Privacy Conditions and consent given via the obligatory check box at the end of the form.

In accordance with what is established by Legislation 34/2002, Article 21 relating to the Information Society and e-Commerce Services, we request your consent in order to send you advertising communications, by email or any other means of electronic communication, which we may consider to be of interest to you. Consent is given by clicking on the acceptance check box for the General and Privacy Conditions.

To amend or update their personal data, the client should go to the user area on the WEBSITE.

Because of this, the client is responsible for the truthfulness of their data and the website administrator is not responsible for any inaccuracies in the personal data of any client.

According to current legislation on data protection, the website administrator has adopted appropriate security levels for the data provided by clients and, furthermore, has installed the means and measures within his/her ability to avoid the loss, inappropriate use, alteration, unauthorised access and removal of these.

BigTranslation informs users of its websites that we are committed to confidentiality relating to the personal data collected by the company through the forms on our websites. This commitment will continue even after our business or contractual relationship has been completed, and on no account will we make the personal data of our visitors and clients of our website public without their consent. Minors below 13 years of age cannot give their consent for a business to collect and process their personal data, and for this reason, the registration on our website of minors under 13 years of age is expressly forbidden.

The Data Protection Delegate (DPD) is; GRUPO QUALIA [email protected]


The website administrator possesses the highest commercially available security measures within the sector. Additionally, the payment process is managed through a secure server using the SSL protocol. The secure server establishes a connection in a way that the information is transmitted in coded format as 128 bit algorithms, which ensures that it is only intelligible and understood by the client’s computer and that of the WEBSITE. In this way, using the SSL protocol guarantees:

1. That the client is communicating their data to the website administrator’s service centre and not to any other website that may attempt to impersonate it.

2. That the transmitted data will be encrypted between the client and the website administrator’s service centre, avoiding any potential access or being read by third parties.


BigTranslation, complies with the current regulations for the Protection of Data and with the LSSI-CE (the Internet Society and e-Commerce Services Act), and has been assessed for compliance of these regulations by GRUPO QUALIA, for which it has received the respective certificates in digital image formats so that they can be displayed on the website.


Seals of approval are hallmarks given to online stores to demonstrate their quality and security regarding online sales.

To acquire the seal of approval, companies are audited or evaluated to verify that they comply with the criteria for sales security and are legally compliant in matters relating to consumer privacy and data protection.

Stores that possess a seal of approval are bound to a code of conduct and tend to offer consumers alternative procedures for resolving conflicts in a straightforward, fast and comfortable manner.

BigTranslation is not responsible for the content of the websites that the user may access through links established on its websites, and declares that on no account will it examine or exercise any type of control over the content of other websites on the internet.

Additionally, it will not guarantee the technical availability, accuracy, truthfulness, validity or legality of websites that it does not own, but which can be accessed through the links.

BigTranslation states that it has adopted all the necessary measures to avoid any damage that may arise from browsing through its website. As a consequence, BigTranslation cannot be held responsible on any account, for any damage that might be incurred by users while browsing the Internet.

BigTranslation is not responsible for harm or damage of type experienced by the User which is caused by failures or disconnections in the telecommunications networks which leads to the suspension, cancellation, installation or interruption of the website service during the provision of the service or prior to this.

Access to the website: www.bigtranslation.com does not imply an obligation for the company to control the absence of viruses or any other element which may harm the computer. In all cases, the user is responsible for having the appropriate tools to detect and disinfect harmful computer programmes.

BigTranslation is not responsible for damage caused by computer equipment, documents and/or files owned by Users or third parties during the provision of the service.

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On all of our translation services with the code.